Responsible Gaming

At Winmaker Casino, responsible gaming means treating gambling as entertainment rather than a way to make money. Most people gamble without significant difficulty, but gambling can become harmful for some people. This page explains practical ways to stay in control, recognise warning signs and find support when it is needed.

Winmaker Casino operates under licences issued by the Curaçao Gaming Authority (OGL/2023/176/0095), the Comoros Autonomous Office of Financial Activities (ALSI-202509073-FI2), and the Tobique Gaming Commission (licence 0000064).

Gamble for entertainment

Gambling should be an occasional leisure activity that fits comfortably within your personal budget. There is no guaranteed way to win, and every game involves risk. Outcomes are determined by the relevant game rules and chance, so previous results do not predict future results. A winning streak does not make a future win more likely, and a loss does not mean that a win is due.

Only gamble with money you can afford to lose after essential costs have been covered. Do not use money intended for rent, mortgage payments, bills, food, education, medical care or other important commitments. Avoid borrowing money, selling possessions or using credit to fund gambling. Setting a personal entertainment budget before you begin can help you make decisions calmly and avoid spending more than planned.

Decide how much time and money you will spend before playing.
Keep gambling funds separate from money needed for everyday expenses.
Take regular breaks and avoid playing for longer than intended.
Do not chase losses by increasing bets or continuing to play.
Never gamble when affected by alcohol, drugs, strong emotions or tiredness.
Do not treat gambling as a source of income or a way to solve financial problems.
Remember that taking a break or stopping is always an available choice.

Gambling is not a suitable activity for everyone. You must meet the legal age requirement that applies to online gambling in your location. Never allow another person to use your account, and keep your login details private. If you share a device, take care to log out and use appropriate security settings.

It may help to keep a simple record of deposits, withdrawals, playing time and the amount you spend. Reviewing this information can give you a clearer picture of your gambling activity. If the figures are higher than expected, stop and consider reducing your activity or using an account restriction.

Tools to help you stay in control

Winmaker Casino may provide account features designed to help players manage their gambling. Depending on the feature available to you, these controls may include spending, deposit, wagering or session limits, reality checks, account activity information, temporary breaks and self-exclusion. These tools are intended to support informed choices, but they work best when selected before gambling becomes difficult to manage.

Set personal limits

Consider setting a limit that reflects your entertainment budget. A limit can help you plan your activity and create a clear boundary before you play. Choose an amount and time period that you can comfortably afford. Do not increase a limit simply because you have lost money or want to continue playing. A limit should be treated as a firm boundary, not as a target to reach.

Take a break

A temporary break can be useful if gambling has started to take more attention than you intended. During a break, avoid attempting to use another account or platform to continue gambling. Use the time to review your spending, daily routine and reasons for playing. Spending time with family, returning to hobbies or seeking professional advice may help you maintain the break.

Use self-exclusion when needed

Self-exclusion is a stronger restriction for people who want to stop gambling for a specified period or longer. If you choose self-exclusion, follow the available process carefully and do not try to bypass the restriction. Self-exclusion is an important step, but it may be helpful to combine it with support from a qualified service, counsellor or trusted person.

If you need help using an account control, contact the available customer support channel through the website. Support staff can explain the options that may be available and the relevant process. They cannot guarantee gambling outcomes or recover losses. Restrictions may take effect in accordance with the applicable account procedures.

Recognising when gambling may be harmful

It can be difficult to notice a problem, particularly when gambling is linked to social activity or occasional wins. Consider your behaviour honestly and pay attention to changes in your finances, mood, relationships, work or study. One warning sign does not necessarily mean that you have a gambling problem, but several signs may indicate that it is time to stop and seek assistance.

Spending more time or money gambling than you planned.
Trying to win back money that has been lost.
Feeling restless, anxious, irritable or low when you are not gambling.
Thinking about gambling throughout the day or finding it hard to concentrate on other activities.
Hiding gambling activity, losses or account transactions from family or friends.
Borrowing money, missing payments or using essential funds to gamble.
Gambling to escape stress, loneliness, sadness or other difficult feelings.
Arguing with people close to you because of gambling.
Neglecting work, study, sleep, health or personal responsibilities.
Trying to stop or cut back but finding that you cannot do so.
Returning to gambling soon after deciding to take a break.
Selling belongings or taking financial risks to continue gambling.

If any of these experiences sound familiar, stop gambling and consider speaking with someone you trust. A healthcare professional, qualified counsellor or gambling support service can help you understand what is happening and discuss practical next steps. You do not need to wait until the situation becomes severe before seeking help.

If gambling has contributed to financial pressure, consider contacting an independent financial counsellor or a service that provides financial guidance. Avoid using further gambling as a solution to debt. If you feel distressed, unsafe or at immediate risk of harm, contact emergency services or an appropriate crisis support service in your location.

A trusted person may notice changes before you do. If a family member or friend raises concerns about your gambling, try to listen without becoming defensive. Their support can help you review your activity, apply a restriction and find professional assistance.

Support, privacy and account protection

Talking openly can make it easier to take control. Consider telling a trusted family member, friend or support person about your decision to reduce or stop gambling. You may also wish to ask someone you trust to help you review your spending, monitor your progress or provide encouragement during a break.

Information about responsible gaming, account restrictions and gambling activity may be handled in accordance with the applicable privacy notice and legal requirements. We aim to handle requests respectfully and discreetly. You may be asked to complete account verification or provide information needed to protect your account and apply a restriction correctly.

Protecting children and other vulnerable people

Online gambling is intended only for people who meet the applicable legal age requirement. Keep devices, passwords and payment methods secure, and use parental controls or device restrictions where appropriate. Never leave an active gambling account accessible to children or anyone who may be vulnerable to gambling-related harm.

A personal commitment

Before playing, ask yourself whether gambling fits your budget, mood and available time. During play, check whether you are still following the limits you set. After playing, review your activity without trying to justify losses or chase a different result. If gambling no longer feels enjoyable or controlled, the safest choice is to stop and seek support.

Responsible gaming is an ongoing process. You can change your settings, take a break or request self-exclusion at any time through the available account options. Winmaker Casino encourages every player to make informed decisions and to seek independent help whenever gambling causes concern.

This information is general guidance and is not a substitute for medical, psychological, legal or financial advice. Different support options may be available depending on your circumstances and location. If you are unsure what to do, stop gambling and seek advice from a suitably qualified professional or support service.