Contact Winmaker Casino

Need help with your Winmaker Casino account? Contact our support team at support@winmakercasino.best. We aim to provide clear and helpful assistance to players in Australia, with replies usually sent within 24 hours, although response times can vary depending on the nature of your request.

Winmaker Casino operates under licences issued by the Curaçao Gaming Authority (OGL/2023/176/0095), the Comoros Autonomous Office of Financial Activities (ALSI-202509073-FI2), and the Tobique Gaming Commission (licence 0000064).

How to get in touch

For assistance, send an email to support@winmakercasino.best. Please use the email address linked to your account where possible, so the support team can identify your account and review your request more efficiently. Do not include your password or other sensitive security information in your message.

To help us respond faster, include your account email address or username, a short description of the issue, and screenshots if relevant. If your question concerns a transaction, include the general details requested by support, but avoid sending complete payment card numbers or security codes.

Account access, profile details and verification questions
Deposit, withdrawal and payment-related queries
Questions about bonus terms and eligibility
Technical problems, error messages or website issues
Responsible gambling requests, including help with account restrictions or taking a break

Before contacting support

Please provide accurate information and explain the issue clearly. This helps the team investigate your request without unnecessary delays. If you are reporting a technical problem, mention the device and browser you were using, describe what happened, and attach a screenshot when it helps show the problem.

Support replies are usually provided within 24 hours, but some enquiries may require additional checks and take longer. Please avoid sending multiple messages about the same matter, as this can make it harder to track your request. For responsible gambling support, contact us as soon as you feel you need assistance.