Privacy Policy

This Privacy Policy explains how Winmaker Casino handles personal information when you visit our website, create or use an account, contact support, make transactions or otherwise use our services. We aim to collect only information that is reasonably needed to operate a safe, reliable and compliant online casino service for players in Australia.

Winmaker Casino operates under licences issued by the Curaçao Gaming Authority (OGL/2023/176/0095), the Comoros Autonomous Office of Financial Activities (ALSI-202509073-FI2), and the Tobique Gaming Commission (licence 0000064).

Information we collect

When you use Winmaker Casino, we may collect information that identifies you, relates to your account or is connected with your activity on our website. The information collected will depend on the services you use, the information you provide and the checks that may be required before or during your account relationship.

Account and personal details

We may collect details such as your name, date of birth, residential information, contact details, username, account preferences and other information needed to create and administer your account. We may also record your communications with us, including messages sent to customer support and information you provide when asking for help.

Identity and verification information

To help confirm identity, eligibility and account ownership, we may request verification information or documents. These may include identity documents, proof of address, information about the source or destination of funds, or other material needed for security, responsible gambling, anti-fraud and compliance checks. We handle this information carefully and use it only for relevant purposes.

Payment and transaction records

We may receive and keep records about deposits, withdrawals, wagers, winnings, refunds, payment methods and other account transactions. Payment providers may process payment information on our behalf. We generally use transaction records to process requested payments, maintain accurate account statements, identify unusual activity, provide support and meet applicable obligations.

Device, technical and usage data

When you access our website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, approximate location, language settings, pages viewed, access times and interactions with the website. This information may be collected through server logs, cookies, pixels or similar technologies.

How and why we use information

We use personal information for purposes connected with providing and managing our services. This includes setting up and maintaining accounts, processing transactions, displaying account information, responding to enquiries and making the website function properly. We also use information to understand service performance and improve the user experience.

To create, verify and administer player accounts.
To confirm identity, age, eligibility and account ownership where required.
To process deposits, withdrawals and other account transactions.
To provide customer support and respond to requests or complaints.
To carry out security, anti-fraud, anti-money laundering and risk checks.
To monitor activity for unusual, unauthorised or potentially harmful behaviour.
To support responsible gambling processes and account safety measures.
To comply with legal, regulatory, court or other official requirements.
To maintain website security, prevent misuse and troubleshoot technical problems.
To send service messages, account notices and other essential communications.
To send marketing communications where permitted and where you have provided consent or another lawful basis applies.
To analyse general usage trends and improve our products, content and services.

Where we use information for marketing, you can ask us to stop sending promotional communications. You may also be able to unsubscribe by using the option included in a marketing message. Stopping marketing messages will not prevent us from sending important service, security or account-related communications.

Information sharing

We may share relevant information with service providers and professional advisers that help us operate the website and deliver services. This may include payment processors, identity and verification providers, technology suppliers, security providers, customer support tools and other providers supporting business operations. These parties should receive only information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where necessary to meet legal or official requests, protect the rights and safety of players or others, investigate suspected fraud or misuse, enforce applicable terms, or support a business transfer or restructuring. We do not share personal information for unrelated purposes unless permitted or required.

Cookies and similar technologies

Winmaker Casino may use cookies and similar technologies to keep the website working, remember settings, support account sessions, improve security, understand how visitors use the website and measure the effectiveness of content or communications. Some cookies are essential for core functions, while others help us analyse performance or personalise features.

Cookies are small files or data elements stored on your device by your browser. You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work as intended, and some preferences may not be saved. Browser settings vary, so please check the help information provided by your browser for instructions.

Our website may also include links to third-party websites or services. Those websites have their own privacy practices, and this Policy does not control how third parties collect or use information. We recommend reviewing the privacy information of any external service before providing personal details.

Security, storage and retention

We take reasonable administrative, technical and organisational steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These steps may include access controls, authentication processes, monitoring, secure transmission methods and staff or supplier procedures. No website, network or electronic storage system can be guaranteed to be completely secure, so players should also protect their passwords and avoid sharing account credentials.

Personal information may be processed or stored by us or by service providers in locations that may be outside the place where you live. Where information is handled by another organisation, we seek appropriate safeguards and expect the organisation to protect the information in accordance with its responsibilities.

We keep personal information for as long as it is reasonably required for the purposes described in this Policy, including account administration, dispute handling, security, reporting and compliance. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, we may securely delete it, destroy it or anonymise it, subject to technical, legal and operational requirements.

Accuracy and account security

Please provide accurate information and tell us if your details change. You are responsible for keeping account credentials confidential and for notifying us if you believe your account has been accessed without permission. We may ask for additional information before changing account details or responding to a request, so that we can protect your information and verify your identity.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent to marketing communications.

To exercise your data rights, or to ask a privacy question, contact support@winmakercasino.best. Please explain your request clearly and include enough information for us to understand what you need. We may need to verify your identity before providing information, making changes or completing a deletion request. This helps prevent unauthorised access to your account and personal information.

A request to delete information may not always be available or may be limited where we need to keep records for legal, security, fraud prevention, dispute resolution or account administration purposes. Similarly, withdrawing marketing consent will not affect processing that is necessary to provide services, protect the website, complete transactions or meet legal obligations. We will explain any relevant limitation where appropriate.

We aim to respond to valid privacy requests within a reasonable timeframe. If your request is complex, requires further verification or involves information held by a service provider, additional time may be needed. We may also retain a record of your request and our response so that we can demonstrate how it was handled.

Changes and contacting us

We may update this Privacy Policy from time to time to reflect changes to our services, technology, privacy practices or applicable requirements. The latest version will be made available on this page, and the updated date or other notice may be shown where appropriate. You should review this page periodically so you remain informed about how information is handled.

If you have questions about this Privacy Policy, want to request access, correction or deletion of your data, or wish to withdraw consent to marketing, please contact support@winmakercasino.best. We will consider your request and respond in accordance with applicable privacy requirements and the operational needs of the service.