Winmaker Casino Terms & Conditions

These Terms & Conditions explain the rules for accessing and using Winmaker Casino. By visiting the website, creating an account or using any available service, you agree to read and follow these terms, together with any additional rules shown for particular games, promotions or services.

Winmaker Casino operates under licences issued by the Curaçao Gaming Authority (OGL/2023/176/0095), the Comoros Autonomous Office of Financial Activities (ALSI-202509073-FI2), and the Tobique Gaming Commission (licence 0000064).

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Winmaker Casino in relation to your use of the website and any related gambling services. Please read them carefully before registering or playing. If you do not agree with any part of these terms, you should not use the website or its services.

The terms may be supported by other information displayed on the website, including privacy information, responsible gambling guidance, game rules, promotional terms, payment instructions and notices. Those materials may apply to particular activities and should be read before you take part. If a specific promotion or game rule conflicts with these general terms, the more specific rule may apply to that activity.

Winmaker Casino may update these terms from time to time to reflect changes to the website, services, technology, legal requirements or business practices. Updated terms will be made available on the website. Your continued use of the services after an update means that you accept the revised terms. You should check this page regularly.

Eligibility

You must be legally entitled to use online gambling services in the place where you are located. You must meet any applicable minimum age requirement and comply with all laws that apply to you. It is your responsibility to confirm that accessing and using the website is lawful before registering or playing.

You must provide accurate, current and complete information when creating an account.
You must not allow another person to use your account or use another person's account.
You must keep your login details confidential and notify Winmaker Casino if you suspect unauthorised access.
You must not use the services if you are under the applicable legal gambling age.
You must not use the website where online gambling is prohibited or restricted by law.

Account checks and verification

Winmaker Casino may request information or documents to verify your identity, age, location, payment method or other account details. These checks may be required before an account can be fully used, before a transaction is processed or when activity requires further review. Information supplied for verification must be genuine, readable and up to date.

If requested information is not provided, cannot be verified or appears inconsistent, access to some or all services may be restricted. An account may also be suspended or closed where required by law, where account information is misleading, or where there are concerns about security, fraud, financial crime or misuse of the services.

2. Accounts, games and transactions

Account use

Only one personal account should be created and used by each player unless Winmaker Casino has expressly permitted otherwise. Accounts are for personal use and must not be operated for another person, a business or an undisclosed third party. You must not sell, transfer, lend or otherwise make an account available to anyone else.

You are responsible for activity carried out through your account, subject to any applicable legal rights and any security issue that has been reported promptly. You should use a strong password, keep your devices secure and log out when using a shared device. Winmaker Casino will not ask you to disclose your password.

Deposits and withdrawals

Available payment methods, processing requirements and any applicable conditions are shown on the website or during the relevant transaction. You may only use a payment method that belongs to you or that you are authorised to use. Payments may be subject to verification, security checks, processing restrictions and applicable legal requirements.

You should check all transaction details before confirming a deposit or withdrawal. Winmaker Casino may decline, delay, reverse or limit a transaction where required for security, compliance, technical or operational reasons. Financial institutions and payment providers may apply their own terms, fees or processing times, which are outside the control of Winmaker Casino.

Funds credited to an account must be used only for permitted gambling activity and may not be used for unlawful purposes. You must not attempt to deposit funds obtained through fraud, unauthorised use, money laundering or any other unlawful activity. Suspicious transactions may be reported or handled as required by law.

Game results and technical issues

Games must be played according to the rules displayed for the relevant game. Where a game outcome is determined by a certified or otherwise approved random process, the recorded result will generally be treated as final, subject to applicable law and the correction of clear technical or administrative errors.

If a game, transaction or account balance is affected by a technical fault, communication failure, software error or other malfunction, Winmaker Casino may take reasonable steps to correct the issue. This may include cancelling an affected transaction, correcting a balance or voiding activity that could not be properly recorded. You should report suspected errors as soon as possible.

Promotions and bonuses

Promotions, bonuses, rewards and special offers are subject to their own terms. Those terms may include eligibility requirements, participation instructions, expiry conditions, wagering requirements, game restrictions, withdrawal conditions or other limitations. You should read the complete offer terms before accepting or using a promotion.

Winmaker Casino may withdraw, amend or refuse a promotion where permitted by its specific terms or applicable law. A promotion must not be used through multiple accounts, collusion, automated activity, abuse of an offer or any other attempt to obtain an unfair advantage. Where misuse is identified, related benefits or transactions may be reviewed and handled in accordance with the applicable rules.

3. Responsible gambling and prohibited conduct

Gambling should be an entertainment activity, not a way to make money or recover losses. Only gamble with money you can afford to lose. Set personal limits before you play, take regular breaks and avoid gambling when you are distressed, tired, affected by alcohol or drugs, or trying to solve financial problems.

Responsible gambling tools or account controls may be available through the website. These can include deposit limits, activity limits, time reminders, cooling-off options or self-exclusion. The available options and how they operate may vary. If you choose a restriction, you should not attempt to bypass it by opening another account or using another person's account.

If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate Australian gambling-help service or qualified professional. Winmaker Casino may also apply account restrictions where there are signs of risk, harm, unsafe play or a legal requirement to do so.

Prohibited activities

You must use the website honestly and lawfully. You must not interfere with the operation or security of the website, exploit an error, use automated tools, manipulate game outcomes, collude with other players or engage in fraudulent conduct. You must not upload malicious code, attempt unauthorised access or use the services to harm another person.

Creating or controlling multiple accounts without permission.
Providing false, misleading or stolen identity or payment information.
Using funds connected with unlawful activity.
Attempting to bypass age, location, identity or responsible gambling controls.
Using bots, scripts, scraping tools or other unauthorised software.
Taking advantage of a technical fault, pricing error or incorrect account credit.
Harassing staff, other players or service providers.
Breaching intellectual property, privacy or other legal rights.

Where prohibited conduct is suspected, Winmaker Casino may investigate and may restrict, suspend or close an account. It may also cancel affected activity, withhold or recover benefits obtained improperly, and take other action that is permitted or required by law.

4. Website use, liability and account closure

Website content and availability

The website may be changed, interrupted, suspended or withdrawn without notice where reasonably necessary. Winmaker Casino aims to keep information accurate and services available, but does not guarantee that the website will always be uninterrupted, error-free, secure or suitable for every device or connection.

Information on the website is provided for general purposes. Game information, promotional material and other content may change, and you should rely on the terms that apply at the time of the relevant activity. You are responsible for having a suitable device, internet connection and security settings.

Intellectual property

Unless stated otherwise, website content, branding, text, graphics, software and other materials are owned by or licensed to the relevant rights holder. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, distribute, publish, sell or commercially exploit website content without permission.

Liability

To the extent permitted by law, Winmaker Casino is not responsible for loss or damage caused by events outside its reasonable control, interruptions to communications or payment services, device or network problems, unauthorised access caused by your failure to protect account details, or your breach of these terms. Nothing in these terms excludes, restricts or modifies a right, guarantee or remedy that cannot lawfully be excluded, restricted or modified.

Suspension and closure

You may stop using the website and request account closure in accordance with the available account procedures. Winmaker Casino may suspend or close an account where permitted by these terms, applicable law or operational requirements. Closure does not remove obligations that arose before closure, including obligations relating to unlawful activity, disputes, verification or outstanding transactions.

If you believe an account, transaction or game result has been handled incorrectly, you should raise the issue through the available support process and provide relevant details. Issues will be reviewed in a reasonable manner, subject to verification, applicable records and legal requirements.

Applicable law and interpretation

These terms are intended to operate consistently with applicable Australian laws and regulations. Any dispute should first be raised with Winmaker Casino so that it can be reviewed. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

If you have questions about these Terms & Conditions, please use the contact or support options made available on the Winmaker Casino website. The current version of these terms is the version published on the website at the time you use the relevant service.